How long does it take for my order to be processed and shipped out?
Once the order is placed, we will review, process and arrange delivery within 1-2 business days if the item is in-stock. If the order is placed during the weekend, we will process it on the next business day.
However, bank transfer and eCheck will take up to 10 business days, because we cannot process the order until the payment has been released from your financial institution.
Can I order a massage chair and have it delivered at later date?
Yes, you can order a product first to get a hold of the colour and have it deliver to you at a later date. Please contact us at firstname.lastname@example.org when placing the order.
What is your online return policy if the product is not suitable for me?
We want you to be happy with your purchase, please contact us at email@example.com and we will look for a solution with you first if you find the product is not suitable for you. However, if you are still dissatisfied with your online orders, we can issue a return and refund within 14 calendar days of receiving the shipment. The product must be in its original condition and packaging. Once your return has been received and inspected, we will issue a refund, less return shipping costs and a 15% re-stocking fee unless the product is defective or the return is a result of an error by OSIM. Refunds will be provided in the same way that the initial payment was made.
Please contact us at firstname.lastname@example.org before shipping back the returned item. For the safety of our employees, any package received without a return arrangement will be rejected.
How do I exchange the product if the product is defective?
If you have received a damaged or defective item, please contact us at email@example.com within 14 calendar days of receiving your shipment. We will send you a replacement of the same or similar product at no cost.