What do I do if I have a product needs to be repaired?

Please email us at info@osim.com with the issue and pictures of the issue (if possible) that we can identify the problem and solution right away. Kindly also include your phone number and location in the email that our technical department will contact you as soon as possible to arrange repair. Kindly note that our office hours are 10am to 6pm from Mondays to Fridays Pacific Times. Closed on Saturday, Sundays & Public Holidays.

What are the charges I have to pay if the product is out of its warranty period?

Product service charge varies for products and will be informed when our technical department do a preliminary assessment. If spare parts are required to facilitate the repair, the technician will inform you of the spare parts charges before commencing the repair with your consent.

Can I purchase spare parts to do my own repairs?

In an effort to maintain the quality of our products, the company does not sell spare parts directly to customers without a product evaluation by our technicians. Likewise, we do not recommend repairs by non-authorized personnel. Do note that any unauthorized repairs will void the warranty of your product. We take pride in serving you so please let us know directly if you require assistance.

What should I do when my OSIM massage chair is having problem?

You can refer to the Operation Manual for the possible causes and trouble-shoot actions. If the problem persists, please contact us at info@osim.com with description and pictures of the issue (if possible) that we can identify the problem and solution right away. Kindly also include your phone number and location in the email that our technical department will contact you as soon as possible to arrange in-house repair.

If you have a repair request or if you need support on a product that you feel requires repair, please fill in the information below and briefly explain the situation. We will get back to you as soon as possible.