For massage chair repairs, call us via our Customer Service (+1 (604) 275-5850) for assistance. Office hours: 10am to 6pm from Mondays to Fridays Pacific Times. Closed on Saturday, Sundays & Public Holidays. We will schedule our maintenance team to do on-location inspections and services.
For other products, bring your product to any of our OSIM Stores and they can send it back to the Service Centre without any delivery charges. Note that you will also be collecting your product at the same store after the repair/evaluation is complete.
What are the charges I have to pay if the product is out of its warranty period?
Product service charge varies for products and will be informed before you send your product in for repairs. After we receive your product, a technician will do a preliminary assessment. If spare parts are required to facilitate the repair, the technician will call you to inform you of the spare parts charges before commencing the repair with your consent.
Can I purchase spare parts to do my own repairs?
In an effort to maintain the quality of our products, the company does not sell spare parts directly to customers without a product evaluation by our technicians. Likewise, we do not recommend repairs by non-authorized personnel. Do note that any unauthorized repairs will void the warranty of your product. We take pride in serving you so please let us know directly if you require assistance.
What should I do when my OSIM massage chair is having problem?
You can refer to the Operation Manual for the possible causes and trouble-shoot actions. If the problem persists, please contact our Service Centre (+1 (604) 275-5850). Office hours: 10am to 6pm from Mondays to Fridays Pacific Times. Closed on Saturday, Sundays & Public Holidays.
Yes, all our products come with free 1 year full coverage warranty.
Can I purchase extended warranty for my massage chair?
Yes, you may do so anytime as long as it is still within the first two weeks of purchase.
How much is the extended warranty and what does it covers?
The 1 year warranty is free and it is full coverage. The extended 2 years full coverage warranty can be purchased at 10% of the unit price ( 3 years full coverage in total).
Can my OSIM product purchased in Canada be repaired overseas if it is still within warranty?
The company will definitely honour all warranty terms and commitments if the product (purchased from an OSIM Store located in Canada) is located in Canada. We will do our best to provide assistance but note that any products requiring repair assistance BUT transited out of the country of original purchase will be subjected to costs of freight, custom/government taxes, service charges, delivery/collection charges, spare parts charges and/or any charges dictated by the regulations/policies of the country that the product is residing in.
What are your operating hours?
Office hours: 10am to 6pm from Mondays to Fridays Pacific Times. Closed on Saturday, Sundays & Public Holidays.
Can I order a massage chair and have it delivered at later date?
Yes, you can order a product first to get a hold of the colour or the promotion and have it deliver to you at a later date. Please contact us at firstname.lastname@example.org after placing the order.